Helpful Links

  Crisis Lines

After Hours Child Protection Crisis Line 131 278
A 24 hour, 7 day a week crisis line for concerns about the immediate safety of a child within their family unit.

Centre Against Sexual Assault (CASA) Crisis Line 1800 806 292      
A free, confidential, 24 hour crisis care service available for victims and survivors of recent sexual assault.

Kids Helpline 1800 55 1800      
A free, confidential and anonymous, telephone and online counselling service specifically for young people aged between 5 and 25.

Life Line 13 11 14
A national 24 hour telephone counselling service available to anyone for the cost of a local call.

Suicide Line 1300 651 251      
Crisis line available throughout Victoria, 24 hours a day 7 days a week, for the cost of a local call offering counselling & support crisis intervention, information for people concerned about suicidal risk in others, support for people bereaved by suicide, and facilitating referrals to services across Victoria.

Women's Domestic Violence Crisis Service of Victoria  (03) 9373-0123  or  1800 015 188 (country toll free)
A 24 hour crisis telephone line offers support, information about options and developing a safety plan, referral to safe accommodation (refuge) for women and children experiencing abuse in their relationships.


  Help & Information Lines

Aged Care Information Line  1800 500 853      
An information line which provides information about government funded residential aged care, support services and programs for older people in the community.

Child Abuse Prevention Service Help Line  1800 688 009      
Provides a free 24 hour crisis support line, offering support, information and referral.

Family Drug Help  9573 1780 (Melbourne only) or 1300 660 068 (country & after hours)
A 24 hour help line which offers support, information strategies for change and referral to anyone affected by another's alcohol or other drug misuse.

Family Relationship Advice Line 1800 050 321      
A national telephone service (Monday to Friday 8am to 8pm and weekends 10am to 4pm) providing information on family relationship issues and advice on parenting arrangements after separation.

Gay and Lesbian Switchboard (Victoria) Incorporated 03 9663 2939 or 1800 184 527 (country Victoria)
Provides a free, anonymous and confidential telephone counselling, referral and information service.

Hepatitis C Victoria Infoline 1800 703 003      
Info line offering immediate support and advice for people with hepatitis C, their carers, partners, family and friends.

Melbourne Sexual Health Centre – Results and Information Telephone Line  (03) 9347 0244      
An information phone line where qualified sexual health nurses provide advice and Information about sexually transmissible infections (STIs), offer brief counselling and can provide some results over the telephone.

Narcotics Anonymous  03 9525 2833      
A helpline provided by Narcotics Anonymous, a fellowship of recovering addicts who meet regularly to help each other stay clean and build a new way of life.

PANDA Helpline  1300 726 306      
A helpline offering information, support and referral service for anyone affected by post and antenatal depression, including partners and family members.

Parentline  132 289
A Victorian, statewide telephone counselling service (Monday-Friday 8am to 12am and weekends 10am to 10pm) for parents and cares of children aged from birth to 18 years.

Poisons Information Centre  13 11 26
Phone line available 24 hours a day, 7 days a week providing timely, safe information in relation to poisonings and suspected poisonings.

Quit Victoria  13 7848
A 24 hour hotline offering a confidential telephone service with information, support and advice for quitting.

SANE Australia Helpline  1800 18 SANE (7263)
A Helpline operating Monday to Friday from 9am to 5pm (or 24 hours to request an information pack) providing information and referral advice for people living with mental illness, their families and friends.

Sids and Kids 24 hour telephone support  1800 240 400  toll free or 03 9822 9611      
Counsellors and trained parent supporters provide support and information to grieving parents, families and other people affected by the sudden and unexpected death of a baby or young child.

Victoria Legal Aid Legal Information Service  (03) 9269 0120 or 1800 677 402 (country callers)
The information service (Monday to Friday, 8:45am – 5.15am) provides free general information over the phone about the law and how legal aid can assist.

Victims of Crime Helpline 1800 819 817      
This . helpline offers information, advice and referrals to assist victims to manage and recover from the effects of crime.

Addiction Guide 
Addiction Guide was created to provide the most comprehensive up-to-date information about various addictions and how to overcome them.


Beyond Blue
The National Depression Initiative offering comprehensive information on depression.

Blue Pages
Provides information on treatments for depression based on the latest scientific evidence.

Sane Australia
Depression information sheets.

The Black Dog Institute
A not-for-profit, educational, research, clinical and community-oriented facility offering specialist expertise in depression and bipolar disorder

Answers to most often asked questions about depression. Help in your area ... Family and Friends support for those living with people with depression